We have compiled a list of frequently asked questions to provide you with quick and helpful information about our services. If you need more details, please don’t hesitate to reach out to us.
What is your main service area?
Our primary service area is Orlando, Florida, and the surrounding regions. We cater to a wide variety of transportation needs within this area, ensuring that our customers have reliable and luxurious service whether they are headed to a local destination or a nearby city.
What are your operating hours?
We provide our services around the clock, 24 hours a day, 7 days a week. Regardless of whether your transportation needs arise early in the morning, late at night, or any time in between, you can count on us to be available and ready to assist.
How much notice do you need to book a reservation?
To ensure that we provide the highest level of service, we ask that reservations be made at least 4 hours in advance of the requested service time. This allows us to properly prepare and guarantee that all details are taken care of for a smooth experience.
What is your cancellation policy?
We understand that plans can change unexpectedly. For that reason, we require cancellations to be made at least 48 hours before the scheduled service. This policy helps us to accommodate other clients and provide the best availability for all our customers.
How do I get a receipt?
Once payment has been processed, our system will automatically generate and send a receipt to your email address. This ensures that you have all necessary records of your transaction without any additional effort on your part.
Why is the amount charged different from the amount I was quoted?
Please note that quoted prices do not include additional fees such as a 12% fuel surcharge, 7% tax, and chauffeur gratuity. Furthermore, late-night or early-morning pickups (between 11:00 PM and 6:00 AM Eastern Time) may incur an additional surcharge. Our rates are estimated based on the information provided at the time of booking, including pickup and drop-off locations and expected transfer times. Any additional time, stops, or agreed-upon changes during the trip will be billed separately. Rates are also subject to change without prior notice due to varying conditions.
Where will I be met at the airport?
Your chauffeur will be waiting for you at the baggage claim area upon your arrival. After exiting your gate, please take the train to the main terminal. Your chauffeur will be stationed at the bottom of the escalator leading to baggage claim, holding a sign with the name listed on the reservation. We strive to make the meeting process as pleasant as possible, and your chauffeur will assist with your luggage to ensure you reach your final destination comfortably.
What if my flight is delayed?
There’s no need to worry if your flight is delayed. Our team actively monitors your flight’s status on your scheduled arrival day. If there are any delays, we will automatically adjust your pickup time to align with the new landing time so that your chauffeur will be there to meet you when you arrive.
Are pets allowed inside the vehicles?
Yes, we welcome pets, provided they are kept in a cage or carrier during the trip. This policy helps to maintain the cleanliness and comfort of our vehicles for all passengers.
How can I contact my chauffeur?
Approximately 24 hours before your scheduled service, you will receive an automatic email containing the name and phone number of your chauffeur. This will allow you to easily reach out with any questions or last-minute details.
What kind of training do your chauffeurs go through?
Our chauffeurs undergo rigorous training to ensure that they are fully prepared to provide a safe, comfortable, and enjoyable ride for every client. This training includes safety regulations, vehicle handling, and knowledge of popular locations throughout our service area, including airports, ports, and frequently visited attractions. We are committed to providing a professional and courteous experience from start to finish.
I want to make changes to my booking. What should I do?
If you need to make changes to an existing booking, please contact Orlando Luxury Transportation by calling (407) 692-6430 to address any discrepancies. For changes to future bookings, such as rescheduling your pickup time, please email us at least 24 hours prior to your reservation to ensure we can accommodate your request.
Is there any charge for an additional stop?
Yes, any additional stops will be billed at an extra charge. The cost is calculated per quarter-hour based on the vehicle’s hourly rate, along with any extra mileage associated with the stop. Please let us know in advance if additional stops are needed so that we can plan accordingly.
Is there a fee for waiting periods?
We provide a grace period for waiting, which will be specified during the booking process. If the waiting time exceeds the allotted grace period, additional charges will apply. These charges are billed per quarter-hour according to the vehicle’s hourly rates.
When do I get charged for my service?
Payments are processed at the time of booking. This allows us to secure your reservation and provide you with the best possible service without any delays or issues on the day of your ride.
Do you offer Meet & Greet service, and is there an additional cost?
Yes, we are pleased to offer a Meet & Greet service as part of our standard offering at no additional cost. Your chauffeur will meet you at the designated location, assist with luggage, and ensure that your transition from the airport to your destination is smooth and hassle-free.
Do you provide free wait time for airport pickups?
Yes, we provide a grace period of free wait time for airport pickups to account for any delays upon arrival. For domestic flights, we offer 30 minutes of free wait time after the flight has landed, while for international flights, we provide 60 minutes of free wait time. This grace period helps to ensure that you have enough time to deplane, collect your luggage, and meet your chauffeur.
Do you provide baby car seats, and is there an additional cost?
We can provide baby car seats for toddlers, booster seats, and infant car seats upon request. The first car seat is provided as a courtesy at no extra cost, while any additional car seats will incur a fee of $10 per seat. Please let us know in advance if you require any child seats so that we can make the necessary arrangements.
