Welcome to Orlando Luxury Transportation. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a booking.
- Standard Rental Agreement
- Booking Review: It is your responsibility to review all booking details for accuracy. Notify us immediately by calling (407) 692-6430 if you identify any discrepancies. All changes to bookings must be made via email at least 24 hours in advance.
- Re-Scheduling: We will attempt to accommodate requests to reschedule; however, availability is not guaranteed. If you fail to notify us of a re-schedule request, you will be charged the full one-way fare.
- Cancellations: Cancellations must be made at least 48 hours prior to the scheduled pickup time. Failure to cancel within this timeframe or failure to show up will result in a full one-way fare charge.
- Airport Pickups: If you cannot locate your chauffeur at the airport, call us immediately for assistance. You will be charged the full one-way fare if you fail to contact us and depart the airport without notifying us.
- Waiting Time and Delays: There is a grace period of 30 minutes for domestic flights and 60 minutes for international flights from the landing time. Additional waiting time will be charged in 15-minute increments based on the hourly rate of the reserved vehicle. Additional fees apply to international flight pickups.
- Flight Cancellations/Changes: Notify us immediately of any flight cancellations or changes. Failure to do so will result in a full one-way fare charge.
- Departure Pickups: Clients must be ready to depart at the pre-scheduled time. A grace period of 10 minutes is provided, after which waiting time will be charged in 15-minute increments. If the driver is unable to locate you after 30 minutes without any contact, the driver may depart, and additional charges may apply if you request another pickup.
- Payment Policy: Payment is processed in full at the time of booking. There is a non-refundable cancellation fee of 20%.
- Driver Gratuities: Gratuities can be provided in cash or added to the credit card on file at the time of service. Gratuities are appreciated but not mandatory.
- Damage and Liability: The client assumes full financial liability for any damage to the vehicle caused by negligence or by members of their party. A minimum fee of $100 will be charged for excessive trash and $200 for sanitation if required.
- Prohibited Activities: Alcohol consumption and drug use are strictly prohibited and may result in a minimum $200 charge and termination of service without refund. Smoking is also prohibited inside the vehicle, with a minimum charge of $350 for violations. Vomiting or spillage requiring professional cleaning will incur a minimum cleaning charge of $250.
- Vehicle Changes: In the event of mechanical issues or flight delays, you may be transported in a different vehicle. Any cost differences will be refunded if applicable.
- Lost Items: We are not responsible for any items left in our vehicles. Clients are encouraged to take all personal belongings with them upon exiting.
- Charter Limousine Rental Agreement
- Booking Review: Please verify all booking details. Notify us of any discrepancies by calling (407) 692-6430. Changes must be made at least 24 hours prior to any reservation.
- Cancellations: Reservations must be canceled at least 10 business days prior to the scheduled pickup date. Failure to do so or failure to show up will result in a full charge.
- Charter Duration: Charters must run consecutively. If the vehicle is kept longer than the agreed time, billing will be in one-hour increments at the current charter rate.
- One-Way Transfers: Clients must be ready to depart at the pre-arranged time. Any delays will incur a minimum charge of one hour at the agreed charter rate.
- Damage and Liability: Clients are liable for any damages to the vehicle caused by negligence or vandalism. A cleaning fee will apply for spills or stains caused by alcoholic beverages or any other substances.
- Smoking Policy: Smoking is prohibited inside the vehicle. A minimum charge of $350 will apply for violations.
- Emergency Hatch Misuse: A fee of $650 will be charged for unauthorized use of the emergency hatch, plus compensation for any resulting downtime.
- Underage Alcohol Policy: Alcohol is not permitted in the vehicle for clients under the age of 21. Violation of this policy will result in termination of service without a refund.
- Illegal Substances: Possession or use of illegal drugs is strictly prohibited. Violation will result in immediate termination of service and notification of authorities.
- Payment Policy: A 20% non-refundable down payment is required at the time of booking. The remaining balance must be paid in full prior to service.
- Legal Liability: Orlando Luxury Transportation shall not be held liable for injuries incurred during or after consumption of alcohol. Any disputes or confrontations will be handled by local authorities.
- Lost Items: Clients are responsible for their personal belongings. We are not liable for any items left inside our vehicles.
- Food and Beverage Policy: Food is not permitted inside the limousine. Alcoholic beverages are allowed for clients over the age of 21.
- General Policies
- Late/Early Pickup Surcharge: A surcharge applies for pickups between 10:00 PM and 7:00 AM Eastern Time.
- Court Costs: Orlando Luxury Transportation reserves the right to recover court costs, attorney fees, and any other additional expenses deemed fair during contract enforcement.
- Vehicle Capacity: Vehicles may not be loaded beyond their seating capacity.
Thank you for choosing Orlando Luxury Transportation. For any questions or to make changes to your reservation, please contact us at (407) 692-6430 or via email at info@orlandoluxurytransportation.com.
